Returns & Exchanges
At Iron Neck, we stand behind our training equipment and offer a 30-day return policy to ensure you are completely satisfied with your performance gains. If your gear isn't the right fit for your training regimen, we make the exchange and return process seamless and straightforward.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be generated for you to download and print directly from your computer.
Pack Your Gear
Securely place the Iron Neck unit and its accessories in the original packaging to ensure the equipment remains protected during transit.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing